Return & Refund Policy

Thank you for choosing our product or service, We strive to ensure that our customers are satisfied with their purchases, but we also understand that sometimes returns or refunds are necessary. Here's our policy

Return Policy

Boutiki.us offers 30 Days return time frame, which means you have 30 days from receiving the order. If you want to return any product which is not fulfilling your requirements or is not the same as your expectations. You have just 30 days to make a return request.

How to return an item

If you are not satisfied with any of your purchases. We are sorry for this kind of inconvenience. And we are behind every product which you buy from us. Please contact us within 30 days of receiving that purchase. Contact us at support@boutiki.us, we’ll give you the instructions about how to return any item. But, make sure that you have to contact us before returning an item. We’ll not accept any return which came without any contact.

Return Confirmation

After we receive and inspect the returned product, we will notify you about the status of your return and confirm the refund or replacement.

Do you accept returns for all items

Yes, we accept returns

How can customers return your products

Customer can Return product via contact us at our support email address: support@boutiki.us

How will customers get the return label

Customer will get return label via download or print order receipt.

Select the product conditions that you allow for returns

We allow the product for return in their new condition.

What is the restocking fee

No restocking fee

How much will customers pay for return shipping

No cost

Refunds

Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds

We will refund money in 7 business days, If you haven’t received a refund yet first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@boutiki.us

Damaged or Defective Items

If you receive a coffee mug that is damaged or defective, please contact our customer support team within 5-8 days of receiving the item. We will be happy to assist you and arrange for a replacement or refund, depending on your preference.

Change of Mind

We understand that preferences can change. If you have a change of mind about your coffee mug purchase, we accept returns within 5-8 days of the delivery date. However, please note that the coffee mug must be unused, in its original packaging, and in a resalable condition

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@boutiki.us and send your item to 725 Monroe St, Red Bluff, CA 96080, USA

More Details About The Privacy Policy

If you have any questions about this returns and refunds policy, please contact us at support@boutiki.us.

Contact info:

Trade Name: Boutiki

Phone No: +1 (302)-329-8057

Support Mail: support@boutiki.us

Business Address: 640 Club Rd bldg 210, Pearl Harbor, HI 96860, USA